Services FAQs

Payroll Vault provides trusted local payroll services through dedicated specialists in your community. Unlike national providers with call centers, our locally-owned offices offer personal service with direct access to payroll experts who understand your local business needs and regulatory requirements. Each client works with the same dedicated specialist who knows your business by name.

Local payroll providers like Payroll Vault offer several key advantages over national chains:

• Direct access to your dedicated specialist - no phone trees or call centers
• Face-to-face meetings when you need them, not just phone support
• Local compliance expertise with deep understanding of state and local tax laws
• Personal relationships where you're treated like family, not just an account number
• Community investment supporting local jobs and economic growth
• Immediate response from specialists who are your neighbors, not distant corporate representatives

Payroll Vault has locally-owned offices nationwide, each staffed with dedicated payroll specialists who serve businesses in their community. Our local approach means you get personalized service with a deep understanding of regional compliance requirements and business practices. You can find your local office through our website and speak directly with a specialist who understands your area's unique business environment.

A good local payroll company combines professional expertise with personal service. Look for providers that offer:

• Dedicated specialists who know your business personally
• Local ownership with community ties and understanding
• Enterprise-level capabilities including full tax compliance and HR support
• Direct communication without phone trees or automated systems
• Face-to-face availability for in-person meetings when needed
• Customized solutions tailored to your specific business needs
• Responsive service with quick answers to your questions

While national providers offer standardized services through call centers, Payroll Vault delivers enterprise-level expertise through personal relationships:

• Personal service: Work directly with your dedicated local specialist, not rotating representatives
• Local expertise: Deep understanding of your state and local compliance requirements
• Direct access: Reach your specialist directly - no phone trees, no endless holds
• Community focus: Locally-owned offices invested in your community's success
• Customized solutions: Services tailored to your business, not one-size-fits-all packages
• Face-to-face support: In-person meetings available when you need them
• Responsive communication: Quick answers from people who know your business

For small businesses, the ideal payroll provider should offer:

• Scalable solutions that grow with your business
• Personal attention with dedicated support specialists
• Full compliance support handling federal, state, and local requirements
• Comprehensive services including payroll, HR, time tracking, and benefits
• Direct communication with real people, not automated systems
• Local understanding of your business environment and regulations
• Flexible pricing based on your actual needs, not rigid packages
• Proven reliability with accurate, on-time payroll processing

Payroll service costs vary based on your specific needs, number of employees, and frequency of payroll. Payroll Vault’s pricing is customized to your business requirements rather than one-size-fits-all packages. We provide transparent, competitive pricing that includes:

• Complete payroll processing and tax filing
• Dedicated specialist support with direct access
• HR and compliance assistance
• Employee self-service portals
• Detailed reporting and analytics

Contact your local Payroll Vault for a personalized quote based on your exact needs.

When evaluating payroll providers, ask these key questions:

• Will I have a dedicated specialist, or will I speak to different people each time?
• Can I meet face-to-face with my payroll team when needed?
• How do you handle local and state compliance requirements in my area?
• What happens if I have questions outside normal business hours?
• Do you provide full HR support beyond payroll processing?
• How quickly can you respond to urgent payroll needs?
• What is your experience with businesses like mine in my local area?
• Can you provide references from other local businesses?

Your pay stubs and W4 information are available through your employee self-service. To log in go to https://www.payrollvault.com/ and click the box that says LOGIN Employer & Employee.

Click on the pink Employee Self-Service Login box at the top of the page and enter your username and password.

Your username will always be your employee self-service email.

Please contact your employer if you forgot your username.

On the sign in page, click the “Forgot Password” link.

Enter your username, which is typically your work email address, to receive a temporary password.

Note: You must enter the email address that is associated with your employee self-service. If you have multiple email addresses and cannot remember which address is associated with your Payroll Vault employee self-service, please contact your employer.

Please follow the instructions in the email that you receive to reset your password.

Absolutely. Our website, is completely mobile friendly and you can access the same log in pages as you would on a computer.

However, for the best viewing experience on mobile devices, we recommend you log in with our app, isolved People Cloud, which is available on Apple and Android devices. You can search for it in your app store or click the links below to download:

Click here to download isolved People Cloud from the Apple App Store

Click here to download isolved People Cloud from the Android Google Play Store

Please contact your employer regarding any questions on your pay.

If your employer has given you access to change address information, click on the tab "Personal" then click "Personal Info" to change your address.

If your employer has given you access to change W4 information, click on the tab "Pay and Tax" then click "Tax Updates"

If you do not have access to this information in your employee self-service, please contact your employer to change this information.

Submit an updated Direct Deposit Authorization form to your employer, along with a voided check for the new bank account, or a printout with this information from your bank. Ask your employer for a copy of this form to complete.

Some employers give access within the employee self-service portal to change your direct deposit information. If you have this access, click on "Pay and Tax" then click "Direct Deposit"

Copies of your W2s are available through your employee self-service. Log in to your account and click on "Pay and Tax" then click "Year-end Tax Forms" to view, download, or print a PDF copy of your W2. Your employer will also have access to copies of your W2 in their employer portal.

We really do want to help but we must do so through secure channels. Payroll Vault’s greatest priorities are providing outstanding service and protecting our clients and their employees. In such a technology advanced era, personal data theft is becoming an increasing problem and we want to protect your personal data from getting into the hands of any unauthorized individuals. To do this we only communicate directly through our clients. Please have your employer reach out to us and we will be sure to let our service shine.

Generally, the deadline for reporting payroll is three business days prior to your payroll date, in order to meet banking deadlines set forth by our banks. These deadlines may vary by location, so please contact your local Payroll Vault office for their specific deadlines. If the deadline is missed, paper checks are an option and can be issued for payroll information received past the deadline.

Payroll funds will be debited from your account the day after you submit your payroll. This debit will include transactions covering direct deposit funds, taxes, fees and any vendor payments. These dates and timelines are set forth by our banks and may vary by location – please contact your local office for the specific timeline that applies to your payroll.

To log in to your employer portal go to https://www.payrollvault.com/ and click the box that says LOGIN Employer & Employee.

Then click on the pink isolved Client Login box at the top of the page and enter your username and password.

To view your payroll reports, navigate to "Reporting" then click "Report Archive"

Payroll reports will be sorted based on the pay date.

We don't recommend logging in from a mobile device.

On the client landing page, navigate to "Quick Links"

Download the New Employee Form, the W4, and the Direct Deposit Form and have the employee complete all the appropriate forms. 

If you report payroll on the portal, you can enter in the changes at the time you are entering your payroll. If you report your payroll via a different method, you can remit all changes to your payroll specialist at the same time as you are reporting your payroll.